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  Public Ticket #2607691
Checkout so slow
Closed

Comments

  •  1
    Harry Tr started the conversation
    November 21, 2020 at 2:57pm

    Hi there, thanks for your quick support.

    Please check on my site, this is native source I don't modify anything.

    https://tinyinv.com

    Please try to checkout, the last step is so slow.. it takes about 20 - 30 seconds to finish. I have same issue when I test on my Macbook.

    I hope you will find the issue.


    Thank you.

  •  2,560
    Support replied
    November 22, 2020 at 12:05am

    Hi,

    1. In checkout step, it will sends 2 emails to admin and customer for order confirmation.

    4213783295.png

    So it depends on your mail server, sometime it will takes time.

    You can disable it in Admin -> Settings -> Email for faster checkout.

  •  1
    Harry Tr replied
    November 22, 2020 at 6:13am

    Hi,

    I tested function Send Test Mail, it takes about 3s for send mail... when checkout only send 2 emails so I don't think it matters...

    Please take a look my capture..

    Thank you... 

  •  2,560
    Support replied
    November 22, 2020 at 1:15pm

    Hi,

    I will check it again tomorrow.

  •  2,560
    Support replied
    November 24, 2020 at 2:08am

    Hi,

    I have tested many times. It's still very fast on our demo site https://shopwise.botble.com

    I think it's an issue with sending email on your hosting.

    Please try to disable emails and checkout again.

  •  1
    Harry Tr replied
    November 25, 2020 at 1:44pm

    Thank you, I have updated the email config, and it works well.. thank you.

  •  2,560
    Support replied
    November 25, 2020 at 1:48pm

    Good news.