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  Public Ticket #2602170
Am getting the Issue of 500 error most of times.
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  • noumanalisyed started the conversation

    I am getting the error of 500 error on my website from your script. and Installed it on local and then migrated it to the My VPS.  And Deactivated the License from local and then activated it n VPS but Most of times am getting the 500 Error!! Please let me know why this is happing?

  •  2,477
    Support replied

    Hi,

    I see that your license is activated on your domain.

    Your encrypted license is stored into /storage/.license, maybe it's the write permission issue.

    For error 500, please check error log in /storage/logs for more details.

  • noumanalisyed replied

    Here are the issues!!


    [2020-11-16 12:22:53] production.INFO: Call to undefined relationship [slugable] on model [Botble\Page\Models\Page].  
    [2020-11-16 12:22:54] production.INFO: Call to undefined relationship [slugable] on model [Botble\Page\Models\Page].  
    [2020-11-16 12:22:54] production.INFO: Call to undefined relationship [slugable] on model [Botble\Page\Models\Page].  
    [2020-11-16 12:22:55] production.INFO: Call to undefined relationship [slugable] on model [Botble\Page\Models\Page].  
    [2020-11-16 12:26:12] production.INFO: Serialization of 'Illuminate\Http\UploadedFile' is not allowed  
    [2020-11-16 12:29:00] production.INFO: Serialization of 'Illuminate\Http\UploadedFile' is not allowed  
    [2020-11-16 12:30:35] production.INFO: Serialization of 'Illuminate\Http\UploadedFile' is not allowed  
    [2020-11-16 13:50:11] production.INFO: Call to undefined relationship [slugable] on model [Botble\Page\Models\Page].  
    [2020-11-16 13:50:11] production.INFO: Call to undefined relationship [slugable] on model [Botble\Page\Models\Page].  
    [2020-11-16 13:50:12] production.INFO: Call to undefined relationship [slugable] on model [Botble\Page\Models\Page].  
    [2020-11-16 13:50:12] production.INFO: Call to undefined relationship [slugable] on model [Botble\Page\Models\Page].  
    [2020-11-16 13:50:12] production.INFO: Call to undefined relationship [slugable] on model [Botble\Page\Models\Page].  
    [2020-11-16 13:50:12] production.INFO: Call to undefined relationship [slugable] on model [Botble\Page\Models\Page].  
    [2020-11-16 13:50:13] production.INFO: Call to undefined relationship [slugable] on model [Botble\Page\Models\Page].  
    [2020-11-16 13:50:13] production.INFO: Call to undefined relationship [slugable] on model [Botble\Page\Models\Page].  
    [2020-11-16 13:51:49] production.INFO: Call to undefined relationship [slugable] on model [Botble\Page\Models\Page].  
    [2020-11-16 13:51:49] production.INFO: Call to undefined relationship [slugable] on model [Botble\Page\Models\Page].  
    [2020-11-16 13:51:50] production.INFO: Call to undefined relationship [slugable] on model [Botble\Page\Models\Page].  
    [2020-11-16 13:51:50] production.INFO: Call to undefined relationship [slugable] on model [Botble\Page\Models\Page].  
    [2020-11-16 13:51:50] production.INFO: Call to undefined relationship [slugable] on model [Botble\Page\Models\Page].  
    [2020-11-16 13:51:50] production.INFO: Call to undefined relationship [slugable] on model [Botble\Page\Models\Page].  
    [2020-11-16 13:51:50] production.INFO: Call to undefined relationship [slugable] on model [Botble\Page\Models\Page].  
    [2020-11-16 13:51:50] production.INFO: Call to undefined relationship [slugable] on model [Botble\Page\Models\Page]. 

  •  2,477
    Support replied

    It's so weird.

    Does it happens on your localhost?

  • noumanalisyed replied

    yes it also happened on the localhost.

  •  2,477
    Support replied

    It's working fine on our demo site https://flex-home.botble.com

    I will ask my dev team check it again and answer you tomorrow.

  • noumanalisyed replied

    Yes Please try to resolve it asap as I have to launch it.

  • noumanalisyed replied

    I will get the email of the reply?

  •  2,477
    Support replied

    Yes, you should get an email about ticket's reply on Ticksy.

    Can you tell me how you install our script on your VPS? It will help us easier to find the issue.

    Maybe something wrong in your installation because it doesn't happen on our demo site.

  • noumanalisyed replied

    I have installed it localhost and make some changes and then simply make a archive of the files and uploaded to the VPS and extracted there!! And connected the database and the changes done are not related to these errors the changes were for the UI.

  •  2,477
    Support replied

    Can you delete folder /vendor on your server then run composer install or re-upload folder /vendor from the downloaded .zip file on Codecanyon?

    I think it has something wrong when you upload that folder.

  • noumanalisyed replied

    I had locally first deleted the vender folder and install the all packages and dependencies again with composer install!!

  •  2,477
    Support replied

    Hi,

    It's stopped working on your site now http://managers.demo.techno-genes.com.

    What's your PHP version? 

    Looks like it has issue with PHP version.

  • noumanalisyed replied

    I have uploaded the vendor folder from the zip downloaded from themeforest. And its giving the same error

  • noumanalisyed replied

    Php version was 7.2 and changed it to the latest 7.4

  • noumanalisyed replied

    Man its frustrating me now!!! why the hell am getting the issue of 500?? Files permissions are 777 and the vendor folder is also now the one from the script and still getting the error?????

  • noumanalisyed replied

    Am now again re-installing the script on the serve and if I get the same Issue, then Am surely requesting a refund!!!!

  • noumanalisyed replied

    Getting the different Issues of 500 Errors!!!!! Data loading issues on home page and also in admin panel and media pop is also making the issue etc. Many issue in your script and I have followed all your installation docs for multiple times for the installation of the script on local and server and still getting the issues!!!! Give me the solution or am going for a re-fund!!!

  • noumanalisyed replied

    Check the screenshot attached!!! and the scrollbar controller!! how long it is!!!

  •  2,477
    Support replied

    Hi,

    I think it has issue with write permission.

    You need to chmod/chown folder /bootstrap and /storage to make it writeable.

    Also, please enable debug mode in .env

    APP_DEBUG=true so I can test it.

    That error is so weird, it just happens 1 time when I access your site.

    If you can, please give me a FTP account to debug your site.

  • noumanalisyed replied

    Man I have given the permission of chmod 777 to every directory of Laravel Application.And this error is not reflecting during the debug ( APP_DEBUG=true )

  •  2,477
    Support replied

    Hi,

    In the first load, it throws this error.

    3621593207.png

    This error is from your web server Apache. It's not from our source code so I don't know how to fix it.

    I think it has something wrong when you setup your server, maybe it is file permission issue or .htaccess or something like that.

    Can you give me a FTP account to debug it?

    I don't manage your server so I can't know what wrong, we even cannot reproduce that issue from our side.